Main duties and responsibilities of the section are

• Facilitating both internal and external customers to freely provide their views on the service provided and ensure the views given are collected and analyzed, and used for service improvement
  
  
• Developing a client service charter that would guarantee customers of a minimum (satisfactory) level of service
  
  
• Promoting and marketing meteorological services and products
  
  
• Coordinating advertisements and press releases
  
  
• Production and distribution of various documents for raising awareness on UNMA services and activities such as brochures and pamphlets
  
  
• Coordinating press briefings
  
  
• Coordinating trade fairs, agricultural shows and other promotional activities
  
  
• Preparation of UNMA papers for workshop, seminars and conferences
  
  
• Preparation and production of newspaper articles